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What's
your return policy?
babystyle
will gladly refund you if you return most unused items (exceptions
are listed below) in their original condition within 30 days
of purchase. Click here for info on how to
make a return. Once the original item is returned, you will
receive a credit in the amount that you paid (this excludes
any promotional discounts, shipping costs or gift wrapping).
Something didn’t fit quite right? You may also exchange
clothing for the same item in a different size and/or color
(see below).
In the event of special promotions or discounts, babystyle reserves
the right to apply additional rules. Those rules will be posted
on the relevant promotions pages at the time the offer is valid.
Please call our customer care team if you have any returns-related
questions that are associated with these special offers.
In-store credit will be issued if you are returning an item
that was purchased on sale, as indicated by this icon: 
The few things you can’t send back:
- items discounted for final sale
or those that are marked-down over 50% off
- personalized or custom items (click
here for more info)
- Halloween items after October 15th
- holiday-themed items (i.e., baby's first ornament, holiday
cards, Santa and reindeer booties, Santa and Elf buntings,
etc.) after the holiday
- beauty and hygiene products (breast pumps, baby bottles,
lotions, soaps, etc.)
- furniture (click here for more
info)
- drop-ship items
- underwear
- clearance items with discounts over 50% off
In the event that an item is non-returnable, you'll see this
icon: 
Please note that shipping and gift wrapping charges are NOT
refundable.
We cannot accept returns that arise from customer negligence
or misuse.
We are not liable to return and /or give credit for damaged,
misrepresented or ineligible returns.
Cadeau Maternity returns
babystyle will gladly refund you if you return an unworn Cadeau
item in its original condition within 30 days of purchase. Once
the item is returned, you will receive a credit in the amount
that you paid (this excludes any promotional discounts, shipping
costs or gift wrapping).
If you purchase a Cadeau item online, you may return
it online or to a Cadeau
store. We're sorry, but online Cadeau orders cannot be returned
to babystyle stores. If you purchase a Cadeau item in a babystyle
store, you may only return it to a babystyle
store.
Furniture information
All furniture, including cribs, changing tables, dressers and
custom-made products such as our Chair & Ottoman Sets, is nonreturnable
(unless damaged or incorrect upon receipt - see below). We want
you to be completely satisfied with your furniture purchase
- please be sure your selection meets your expectations and
always measure your space before ordering! We provide specific
information regarding dimensions, features and assembly for
each product, but our Customer Care team is available if you
need additional details before making your purchase.
Once the furniture item has been shipped, even if you have not
received it yet, you are responsible for round-trip freight
costs and a restocking fee if you decide to refuse delivery.
If the furniture item arrives damaged or is not what you
ordered, please call our Customer Care team within 30
days to arrange for a return or replacement. All returns
must be unassembled and in the original packaging. After 30
days of delivery, we cannot accept returns on furniture for
any reason; we will, however, send replacement parts for manufacturer
defects outside of the 30-day window.
Please note that we cannot accept returns on furniture that
has already been assembled.
Personalized and custom items
information
Many of our products, such as monogrammed items, custom letters
and bookends, and our Chair & Ottoman Sets, are made especially
for you and thus cannot be canceled or returned. In addition,
because of the nature of these products, they may take a bit
longer to get to you. If you have any questions about personalized
and custom items, please call our Customer Care team at 1-877-378-9537.
Gear information
Please take special care when trying out your gear purchases.
We cannot accept a return on any stroller or car seat that shows
signs of use. Click
here for tips on testing your new gear purchase.
Restocking fees
Please note that there is a restocking fee of 10-25% on returns
where noted in the product descriptions. The restocking fee
will be deducted from your refund.
Amazon.com Returns
Our standard babystyle returns policy applies to orders of babystyle
merchandise through Amazon.com, with the following exceptions.
We're sorry, but we cannot accept exchanges on merchandise purchased
through Amazon.com. In addition, if somebody else purchased
babystyle merchandise for you through Amazon.com (say, you recieved
a gift), we'll only be able to credit the original purchaser.
Store credit cannot be issued for babystyle merchandise purchased
through Amazon.com at this time.
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How
do I return an item?
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 Our
quick online return system makes it easier than ever to
return or exchange most items (see exceptions below).
To make a return online click
here. |
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Some
items are unable to be returned with our online service.
These items include those that were received in error, were
damaged upon arrival, were received as a gift, or were drop-shipped
from the manufacturer. In this event, please follow the three
easy steps below:
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Step 1: |
Fill out our e-mail return
form to get a return authorization number. THIS IS
VERY IMPORTANT! Don’t forget. We must know who's
sending what back to properly credit your account. |
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babystyle will not process any orders that are received
without a return authorization number located on or close
to the shipping label. |
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Step 2: |
Write your return authorization number(s) on the packing
slip, circle the items you're returning, and include this
slip in the box along with the items and their original
packing material. For a mailing label, peel off the handy
self-adhesive label provided on your packing slip, or
simply address the package as follows:
babystyle returns
5200(A) East Airport Drive
Ontario, CA 91761-8602
Be sure to write your return authorization number on the
packing slip and place this important paperwork inside
the package. You are responsible for the cost of return
shipping unless the return/exchange was the result of
our error. We cannot reimburse return shipping charges,
so please contact us prior to mailing back a damaged or
incorrect item.
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A special note for Gift Returns: If you're returning
something you received as a gift, please go to www.babystyle.com/returns. |
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Step 3: |
Please
ship the product back to us via UPS, Fedex, or USPS, and
we STRONGLY recommend that you insure the package. This
protects you in case the shipment is damaged or lost in
transit. Remember, we can only credit you for items received
back in our warehouse.
We’ll
send you an e-mail when we receive the package. If you’re
returning a gift, we'll e-mail or phone you with a coupon
code for in-store credit.
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Note that it can take up to 6 weeks for a return to be
credited on your credit card. Please note that in the
case of returns sent from APO/FPO addresses, the military
handles the delivery, so we are unable to estimate the
shipping time back to us. Usually these returns take a
little longer than normal, so please be patient.
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Returning
an item to one of our babystyle retail stores
Our babystyle retail
stores accept returns on most unused items (exceptions are
listed below) in their original condition within 30 days of
purchase when accompanied by the original sales receipt, gift
receipt, or return authorization number with original packing
slip.
Once the item is returned and received in our warehouse, you
will receive a credit in the amount that you paid (this excludes
any promotional discounts, shipping costs or gift wrapping).
Please allow 4-6 weeks for returns processing.
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To return a babystyle store purchase
If you purchased an item in one of our babystyle
retail stores, simply bring it back with your original
receipt within 30 days of purchase. Item must be unused
and in original condition.
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To return a gift
If you would like to return or exchange a gift that was
purchased in one of our babystyle stores, bring it in
with the accompanying gift receipt within 30 days and
we'll issue you a store credit or exchange. Item must
be unused and in original condition.
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To return an online/catalog purchase
If you would like to return an item that you purchased
online or through one of our catalogs, you may return
it to one of our babystyle stores unused and in its original
condition within 30 days of purchase. To make such a return,
it is very important that you first receive a return authorization
number by filling out our electronic
return form. Once you've filled out this form, a member
of our customer care team will email you with a return
authorization number within 2 business days. Bring this
return authorization number, your original packing slip,
and the item you wish to return to one of our stores.
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If
you do not have a receipt, our store will give you in-store
credit for the current price of the item. Item must be unused
and in original condition.
Please allow 4-6 weeks for returns processing.
A few items that cannot be returned to our babystyle stores:
· furniture or any items sent to you directly from the
manufacturer (a.k.a. drop-ship items)
· monogrammed or engraved items
· Halloween items after October 15th
· holiday-themed items after the holiday (i.e., baby's
first ornament, holiday cards, Santa booties, Santa and Elf
buntings, etc.)
· beauty and hygiene products (breast pumps, baby bottles,
lotions, soaps, etc.)
· underwear
· cadeau maternity merchandise that you purchased online
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How
do I return a gift?
If
you didn't actually make the purchase (say, you received a gift
or an item from your registry) and would like to return it,
we'll issue you store credit toward your next visit with us.
If you have a gift receipt and are returning the item within
30 days, you will receive store credit for the full amount of
the items. Without a gift receipt, store credit for the current
price of the items will be issued. Click here
for info on how to make a return, in our stores and for online
orders.
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I
returned an item, but I haven't received a credit yet. What's
up?
Once
we receive your return in our warehouse, you will see a credit
within one billing cycle. Please keep in mind that it can take
up to 6 weeks for a return to be credited on your credit card.
In the case of returns sent from APO/FPO addresses, the military
handles the delivery, so we are unable to estimate the shipping
time back to us. Usually these returns take a little longer
than normal, so please be patient.
If it's been over 6 weeks and you still haven't received a credit,
please contact our Customer Care
Team and we'll figure out what's causing the delay.
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I
returned an item, but I didn't receive full credit. Why?
If you purchased from our site using a promotion, coupon or discount, you will only receive a credit for the percentage of the total that you actually paid. For example, if you used a $10 OFF coupon on a purchase that totaled $30, you will only receive a credit for $20. Please note that a restocking fee of 10-25% will be deducted from your refund for returns on items by DaVinci (Million Dollar Baby), Bob, Kuster, 10 Grain, P'Kolino, Dreamer, Design, Scandinavian Child, Bugaboo, Baby Jogger, Bratt Decor, Grand Touring Baby, Svan, Cariboo, Lillebaby, Monarch, Little Colorado and Oeuf.
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